Terms & Conditions

User Agreement
Liquid Gold provides its offerings (the “Service,” as further described below) to you subject to the following Terms of Use (“Terms”). All such terms and conditions (including but not limited to our Privacy Policy) are incorporated by reference into these Terms.
The Service
The Service is comprised of the Liquid Gold website, currently located at www.liquid-gold.eu and/or any successor or additional website(s) owned or operated by or for Liquid Gold. The Service may enable you to make content available to other users of the Service and to access content made available by other users of the Service.
Registration is not required to view most User Material provided as part of the Service. However, you are required to register if you wish to purchase products, use certain functionality on the Site, post User Material, participate in our loyalty programs, or enter any contests that we may sponsor from time to time.
To register, you will have to create an account. You will be asked to register with Liquid Gold and select a password and username. You shall provide Sustain with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of these Terms, which may result in immediate termination of your account. You may not (i) select or use as a name of another person with the intent to impersonate that person; (ii) use as a username, a name subject to any rights of a person other than you without appropriate authorization; or (iii) use as a username, a name that is otherwise offensive, vulgar or obscene. Liquid Gold reserves the right to refuse registration of, or cancel an account in its sole discretion. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify Liquid Gold immediately of any breach of security or unauthorized use of your account. Although Liquid Gold will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Liquid Gold or others due to such unauthorized use. All registration information provided by you shall be subject to Liquid Gold’s Privacy Policy or any successor thereto.
User Conduct
As a condition of use, you agree not to use the Service for any purpose that is unlawful. You agree to abide by all applicable local, state, national and international laws and regulations, including, without limitation, all intellectual property laws. Any unauthorized use of the Service is expressly prohibited.
Additionally, you agree that you will not: (i) take any action that imposes, or may impose, in Liquid Gold’s sole discretion, an unreasonable or disproportionately large load on Liquid Gold’s infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (iii) bypass any measures Liquid Gold may use to prevent or restrict access to the Service, other accounts, or computer systems or networks connected to the Service; or (iv) interfere with any other user’s enjoyment of the Service, including, without limitation, accessing an account of a Liquid Gold user that is not yours.
You may not (and may not permit others to), directly or indirectly, modify, translate, decompile, disassemble, or reverse engineer any part of the Service or any content available through the Liquid Gold website (except to the limited extent applicable laws specifically prohibit such restriction), or copy, rent, lease, distribute, or otherwise transfer or sublicense any or the rights that you receive hereunder. In addition, you may not remove any proprietary notices or labels.
You shall not launch or otherwise use any robot, spider, scraper or other automated means to access the Service in a manner which sends more request messages to the Liquid Gold server in any given period of time than a typical human would normally produce in the same period by using a conventional on-line web browser to read, view and submit materials. Notwithstanding the foregoing, we grant the operators of search engines permission to use robots to copy materials from the site for the sole purpose of creating publicly-available searchable indexes of the materials, but not caches or archives of the materials, provided that we reserve the right to revoke these exceptions either generally or in specific cases.
You shall not harvest or collect information from the Service, including, without limitation, information about other users of the Service. The use of any information learned through the Service or while in the Liquid Gold website is limited to the express purposes set forth in these Terms; all other uses are strictly prohibited.
Unless expressly authorized, you shall not frame or otherwise display any portion of the Site or any of its contents. No hyperlinks to any password protected web pages on the Site are allowed. Hyperlinks to non-restricted pages are allowed, subject to review and termination by Liquid Gold in our sole discretion.
The content accessible through the Service, except User Material, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like and the trademarks, service marks and logos contained therein, are owned by or licensed to Liquid Gold, and subject to copyright and other intellectual property rights under United States and foreign laws and international conventions. Except as set forth in these Terms, the Sustain Content, Marks, and User Material is provided to you for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever except as set forth in these Terms or without the prior written consent of the respective owners. Liquid Gold reserves all rights not expressly granted in and to the Service and the Liquid Gold Content. If you download or print a copy of the Liquid Gold Content, or User Material, you must retain all copyright and other proprietary notices contained in or on such content and material. You agree not to circumvent, disable or otherwise interfere with security related features of the Service or features that prevent or restrict use or copying of any Liquid Gold Content, or User Material.
Copyright Policy
Liquid Gold respects the rights of copyright holders. We reserve the right to terminate the access, profile or agreement with any user who infringes third party copyright or other third party intellectual property rights upon prompt notification to us by the third party rights holder or its legal agent. Without limiting the foregoing, any person who or which believes that his, her or its intellectual property has been copied and posted via the Site (or Product, or Service) in a way that constitutes infringement shall provide us with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the rights holder; (b) an identification and location on the Site (or Product, or Service) of the property that is claimed to be infringed; (c) a written statement by such person that he, she or it has a good faith belief that the disputed use is not authorized by the owner, its agent, or the law; (d) such person’s name and contact information, such as telephone number or e-mail address; and (e) a statement by such person that the foregoing information in the notice is accurate and, under penalty of perjury, that the person delivering the notice is the owner of the property in question or authorized to act on the owner’s behalf.
Liquid Gold may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. You may terminate your use of the Service at any time, provided that all provisions of these Terms, which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Acceptance. If you do not accept all of the terms and conditions set forth in these Terms, you may not access or use the Service.
Modification. Liquid Gold shall have the right to modify these Terms at any time, which modification shall be effective immediately following Liquid Gold’s posting of such change on its. We recommend that you check the Liquid Gold website regularly for any such changes. Your use of the Service following such posting shall be deemed to constitute your acceptance of such modification.
Privacy Policy. Your use of the Service is subject to your acceptance of our Privacy Policy, which is incorporated by reference. Please read the Privacy Policy carefully for disclosures relating to the collection and use of your personal information.
Links to Third Party Websites. As a convenience for its users, Liquid Gold may provide links on this website to other websites owned by third parties. Unless otherwise stated, Liquid Gold does not endorse or control these third parties and takes no responsibility for them or their websites.
General Terms of Sale for Subscription Products
Liquid Gold sells bone broth concentrate and merchandise (“Products”) to the end-user customers who purchase 30 day subscriptions to receive the products (“Subscriptions”) for their own personal, non-commercial use. You may not purchase Products or Subscriptions for resale purposes. The subscriptions purchased and all rights are personal and non-transferable.
The price that we will charge you for a Subscription will be the price posted on the first date you sign-up for a Subscription. Liquid Gold reserves the right to change the prices for Subscriptions at any time, and does not provide price protection or refunds in the event of promotions or price decreases.
You are able to cancel your subscription at any time. For detailed instructions on how to cancel, see below.
Liquid Gold reserves the right, in its absolute discretion, to withdraw or modify any Trial offerings or promotions at any time without prior notice and with no liability.
All sales of Products are final. Liquid Gold does not offer any refunds. No exceptions.
Payment Methods - Automatic Monthly Subscription Renewals and Subscription Cancellation Policy
Liquid Gold accepts various Payment Methods. You agree to pay all fees charged to your account based on Liquid Gold’s fees, charges, and billing terms in effect as shown on the payment page when you first sign-up for a Subscription and in all following email correspondence. You are also responsible for paying any sales and use taxes and shipping and handling fees that may apply to your purchase of Products or Memberships based on the address that you provide as the shipping address when you register for a Subscription, and you authorize Liquid Gold or the third party payment processing service provider that we engage to charge your Payment Method for any such taxes and fees. All payments shall be made by your selected Payment Method in advance prior to shipping the Products. If you do not pay on time or if your Payment Method cannot be charged for any reason, Liquid Gold reserves the right to either suspend or terminate your account and Subscription and terminate these Terms of Service. All sales and payments will be in Euros. All payments will be processed by our third-party payment partner, subject to our partner’s terms and conditions.
Liquid Gold and Liquid Gold's third party payment service provider may receive updated Payment Method information from your credit card or Payment Method issuer. The disbursement of the updated Payment Method information is provided to Liquid Gold and Liquid Gold's third party payment service provider at the election of your credit card and Payment Method issuer. Neither Liquid Gold nor Liquid Gold's third party payment service provider is responsible for the distribution of your credit card or Payment Method information. It is at the sole election of your credit card or Payment Method issuer. Your credit card or payment method issuer may give you the right to opt out of the update service. It is your responsibility to contact your credit card or Payment Method issuer with regards to your right to opt out of the update service.
Liquid Gold will automatically renew your Subscription every 30-days. We will charge your Payment Method with the applicable Subscription fee and any taxes that may be imposed on your Subscription fee payments. Each Subscription renewal period is for every 30-days.
Subscription Renewal
You are able to cancel your Subscription at any time by logging on to your account within liquid-gold.eu. To cancel a Subscription, please log in to your account page on the Site and select “manage subscription” to the left of the account page. Cancellation requests submitted in this manner must be received BEFORE your ‘Order Placed’ email is sent to avoid being charged for that shipment. Cancellation requests received after that shall take effect for the following charge. Cancellation requests received by Liquid Gold through other channels may take up to five (5) days to process.
Pausing and Resuming Shipping
Liquid Gold offers its members the ability to temporarily pause their Liquid Gold Subscription. During the Pause Period, subscribers will remain active subscribers, but they will not receive any Product shipments.  Shipments will resume for the balance of the Subscription period when users notify Liquid Gold that they wish to resume receiving shipments.